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Satisfaction Policy
Security
Shipping
Lead Time
Gift Wrapping
Q: Satisfaction Policy
Can I exchange my purchase?
A:
We want you to love your purchases from Wigglesquirts.
If you are not completely satisfied, or if the size you chose is just not quite right, please email us at wigglesquirts@wigglesquirts.com or call 210-373-7365. We will work with you to exchange your item for the right size, color or style.
Items must be returned to Wigglesquirts undamaged/unworn before the replacement item is sent.
*PLEASE NOTE* that personalized items cannot be returned/exchanged.
For your protection we suggest that you insure the package for the full value when sending it back to us for exchange.
All exchanges require a Return Authorization Number. Please be sure to get a number from us before sending your items for exchange.
Please send items for exhange to:
Wigglesquirts
46 Sable Heights
San Antonio, TX 78258
Q: Security
Is my payment secure?
A:
We use Paypal as our shopping cart provider. Paypal is a secure online shopping cart that uses SSL encryption technology. You do not have to have a Paypal account in order to pay for your purchase on our site. We will not sell or give away your personal information, ever. We will always respect your privacy.
We accept all major credit cards through Paypal.
Q: Shipping
How will my product be shipped?
A:
Wigglesquirts ships orders via United States Postal Service. Most orders are shipped using Priority Mail. Alternate carriers may be used.
Shipping charges based on total value of order:
$1.00- 35.00.......... $5
$1.01- 60.00.......... $8
$60.01-100.00....... $12
$100.01-150.00..... $15
$150.01-250.00..... $20
We are not responsible for damage during shipping. If you would like to add insurance to your order, please make that request in the Comment field at checkout and we will send a payment request for the additional cost.
Insurance for orders shipped via USPS Priority Mail are:
Fee . . . . . . . . Insurance Coverage
$1.35 ................ $0.01 to $50
$2.30 ................ $50.01 to $100
$3.35 ................ $100.01 to $200
$4.40 ................ $200.01 to $300
$5.45 ................ $300.01 to $400
$6.50 ................ $400.01 to $500
Shipping outside the U.S. is available for additional charge. Please contact us for international order requests/quotes.
email: wigglesquirts@wigglesquirts.com
phone: 210-373-7365
Q: Lead Time
How long will it take to receive my order?
A:
Many of the items on our site are made-to-order. We do not keep all designs and sizes in stock. Your order is made just for you and will generally take 2-4 weeks to complete before shipping. (We try to get orders out in 2 weeks or less, if possible.)
In stock items, such as Fun Finds, will ship out within 1 week of order.
Q: Gift Wrapping
My order is a gift. Can I have it wrapped?
A:
Yes. We are happy to wrap your purchase and send it directly to the recipient. We will even include a greeting card with your personal message. Just add your greetings in the "Message(s)" box.
Gift wrapping is $5.00 per order, no matter how many items you order. (All will be shipped to a single address per order.)
Click the Gift Wrap link on the left side menu to order gift service. Add your messages in the "Message(s)" box. You may also use the "Comments" box in checkout for instructions on multiple items in an order. (ex. "Wrap headband and princess onesie together with message for Katie. No wrapping for Sean painting.")
Only one address per order. You may use the Alternate Ship To address box in checkout for your gift orders.
*PLEASE NOTE* Gift wrap varies and may include wrapping paper and ribbon or gift bags, depending on item size and wrap availability.
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